From the 25 May 2018 From 25 May 2018 onwards, a new framework for managing and protecting personal data has been in force in all Member States of the European Union. The General Data Protection Regulation (GDPR) introduces new rights for individuals and a new set of strict obligations for companies, including the company OSmetal d.o.o., that hold and process your personal data.

The priority of the company OSmetal d.o.o. has always been gaining and retaining the trust of our clients and business partners. We are in tune with the positive changes introduced by GDPR. The new European laws provide individuals with greater control over the storage and use of their personal data.

What does GDPR mean for you?
Personal data means any information relating to an identified or identifiable natural person; i.e. which can identify a person (directly or indirectly) by reference to an identifier.
Examples of identifiers include names, addresses, identification numbers, online identifiers (including IP addresses), as well as any factor that defines a person such as cultural, social, genetic, physical or economic information. Individuals have rights over their personal data, such as the right to erasure, restriction of processing and the right to request a copy of all data.

• What does GDPR mean for OSmetal d.o.o.?
OSmetal d.o.o. has collected personal data via a contact form, in person and using other methods. We use these data so that we can provide you with excellent services, such as customizing the information we send to meet your needs. We always use these data fairly, appropriately and in accordance with our Privacy Statement. Based on these new guidelines, consent for the collection and use of such personal data must be specific, informative, unambiguous and voluntary. If the users have not given us their consent, we cannot use their data for marketing purposes. In the event of any breach of the rules, there would be severe legal consequences for OSmetal d.o.o.
Be assured that we take your privacy and the use of any data extremely seriously.
Detailed information can be found in our Privacy Statement.

• Privacy statement
OSmetal d.o.o. undertakes to protect your personal data according to the General Data Protection Regulation (GDPR).
OSmetal d.o.o. recognizes the importance of privacy, security and data protection for users of our services and all individuals who come into contact with us. Consequently, our goal is to provide protection for all our operations and implement consistent policies and procedures.
Protection of your privacy is extremely important to us. The collected data about you will be used only under the condition that you consent to it. We guarantee that all these data are processed in accordance with current Croatian legislation and our goal is to provide best practices on the internet, including compliance with the provisions of the Personal Data Protection Act.
This Privacy Statement informs you about our protection practices and options for choosing how data about you are collected and used, including data collected from your online activities for informational purposes.
This Privacy Statement relates to all web pages of OSmetal d.o.o., domains, services and all our employees.
Please occasionally check the Privacy Statement – Personal Data Protection Policy (hereinafter: Statement) for possible changes that will be displayed on the page.

Purpose of collecting personal data
Personal data are collected first and foremost to ensure the provision of the requested service and the most effective response to your inquiry.

The data covered by the Statement system
Name and surname, date of birth, address, e-mail, telephone and/or fax number, OIB [Personal Identification Number], other information you exchange with us and want to remain confidential.

How do we protect your personal data?
We take appropriate measures regarding the safety of sensitive data about you.
We will never store your personal data in our systems longer than is necessary to achieve the goal of maintaining these data.
If you inform us that the data about you are inaccurate or outdated, we will promptly update the data.
You have the right to request a copy of your stored personal data.

Duration of the Statement
While submitting your data, you agree to be contacted by us and thereby authorize us to process your personal information according to the indicated purpose. The protection of your data privacy is permanent.

Content of the Statement
We collect and process your personal data in accordance with the provisions of the General Data Protection Regulation, EC 2019/679. The collected data will be stored appropriately and their confidentiality will be ensured. We will not forward collected data to third persons without your explicit consent. We only collect personal data that are voluntarily provided to us.
We do not require you to send us these data in order to grant you access to our website and we do not ask you to disclose more information than is necessary to participate in an activity on our website. OSmetal d.o.o. will not send you unwanted mail. OSmetal d.o.o. is not responsible for accidental errors or errors due to force majeure or other objective circumstances that may result in accidental breaches of the guaranteed protection of your data. However, it guarantees that the error will be eliminated, if possible, as soon as possible. We do not sell, transfer or disclose any personal data we collect to anyone outside of OSmetal d.o.o. without your permission.

Confidentiality
We want to state that when visiting these pages, your personal data remains confidential unless you voluntarily choose to disclose the data to other parties.

Control
An individual has the right to access the collection of personal data, request access to their personal data and make changes to them, the right to rectification, erasure, restriction of processing, objection and data portability, and may at any time revoke consent for the use of personal data, request changes to data or deletion from the database. You can do this by sending a request in writing or in person by coming to our location.

The use of cookies
To facilitate browsing on our websites, our global network servers may use cookies. These are very small text files that the server places on the user’s computer to track the selection of certain language variants on our pages, as well as when entering parts of the website that require entering a username and password. Cookies cannot be used to run programs or set viruses on your computer. The cookies set by our web provider are automatically deleted from your computer at the end of the session, or the moment you leave our website. Browsing our pages is possible without the use of cookies if your Internet browser is configured that way.

Email message
When you send us an e-mail with personal data through which you can be identified, either via e-mail with a question or comment or through a form you submit to us via e-mail, we use that data to fulfill your requests.

Links
We do everything in our power to ensure that all redirections from our websites lead to websites that do not contain illegal and/or harmful content. However, websites and addresses change quickly online and we cannot always guarantee the content of every address we direct you to. If you have any questions or concerns regarding our Statement or your experience with this website, please reach out to us.

Changes and termination of terms of use
OSmetal d.o.o. reserves the right to modify or terminate all or any part of this website and the terms of use at any time. Changes shall enter into force upon posting at this address or when users are notified of them. If you are a user of our services or will become one, by this you fully agree and accept all the stated terms of our privacy policies.
– PRIVACY PROTECTION
– ONLINE SHOPPING (banks, post offices, internet banking, cards, etc.)

COPYRIGHTS of the Company OSmetal d.o.o.
Content on the websites www.osmetal.hr as well as Privacy Protection are owned by OSmetal d.o.o. It is strictly prohibited to copy them, distribute to third parties, etc. without the explicit permission of the company OSmetal d.o.o. (hereinafter, short name, OSMETAL).

PRIVACY PROTECTION
OSMETAL undertakes to use all your personal data provided during the order, quotation, etc. only for the purpose of creating an account, contacting you and for other similar purposes. OSMETAL undertakes to protect all your personal data and not to use them for other purposes. OSMETAL undertakes not to sell, rent or share your data with any third party without your consent. Exceptions include: domain registration (where user data must be provided so that the domain is correctly and fully registered in your name or company), registration of software and SSL certificates, needs of Croatian state institutions (only based on official orders) and the needs of the accounting service of OSMETAL.
In the event of an investigation by state institutions of the Republic of Croatia, a legal dispute or lawsuit, based on an official order, the user of the web space is required to provide access to the administration of their web space, requested data, RAW logs, MySQL databases with associated tables, applications, etc. in order to enable the smooth running of investigation. The user has all necessary administrative rights to, without our assistance and intervention of the company OSMETAL, grant access to contested content.
Information about the domain owner can be checked at the following link: http://www.uwhois.com/domains.html

ONLINE SHOPPING (banks, post offices, internet banking, etc.)
If the aforementioned terms are met, the purchase is secure and you can continue shopping!
We currently accept the following payment methods:
– Traditional payments (e.g., general payment slips) via banks, post offices, internet banking, FINA, etc.
All payments are charged in Croatian currency (kuna).
OSMETAL offers a lease period for our services of 12 months.
All prices displayed on our website include VAT and we are also required to display VAT on all invoices.
For every service that includes a lease, after the visible payment or card authorization verification, OSMETAL undertakes to issue an official invoice and deliver it to you with your order.

THE USER IS REQUIRED TO INDEPENDENTLY INFORM THEMSELVES ABOUT THE POLICIES OF THE COMPANY OSMETAL
OSMETAL reserves the right to change the content without prior notice.
We undertake to preserve the privacy of all our customers/users.
We only collect the necessary and basic data about customers/users and inform customers on the way they are used.
We give customers the option to choose the use of their data on a regular basis, including the option to decide whether they want their name to be removed from the list used for marketing campaigns.
All user data are strictly kept and accessible exclusively to the employees who require these data in order to perform their tasks.
All employees and business partners are responsible for respecting the privacy protection principles of OSmetal d.o.o.

The document is issued electronically and is valid without a seal and a signature.
OSMETAL D.O.O.